Frequently Asked Questions


Support

Already an OnPrime TV user and need support?   Go to our Support Site.

Why OnPrime TV?

OnPrime TV is your gateway to some of the best foreign language entertainment, movies and news channels, live and over the internet.  All without a contract.  There are four different entertainment packs streaming live entertainment 24 hours a day, 7 days a week.

Is this service legal?

Yes, absolutely!  All the channels we offer are licensed by us so you can watch and enjoy with total peace of mind.

Is this service free?

We would love to be able to connect you to the TV you love for free, but unfortunately we can't!

We charge a monthly subscription for some channel packs, which is conveniently billed via your device, to make the TV you want available to you.

What do I need to watch OnPrime TV?

We don’t want anything stopping you from watching OnPrime TV, so you’ll need the following to make sure you can access OnPrime TV.  These are:

  • A supported connected device (see next answer)
  • 2.5Mbps minimum broadband download speed
  • A device specific ID

Which devices do you support?

Apple TV – 2nd, 3rd and 4th generation.

My device isn't listed. What can I do?

We will be rolling out support for other devices.  Please contact us and tell us what device is important to you.

APPLE IOS iPad Air, iPad Mini, iPad Pro and iPhone
ANDROID Phones, phablets and tablets
ROKU The streaming TV and media player
WEB In your Mac/PC browser
GAMES CONSOLES Sony PS3/4, Microsoft Xbox One
 

Countries we're available in

OnPrime TV is available in Europe for you to start watching now, in the following countries:

  • Italy
  • Germany
  • United Kingdom

Other countries will be added over time.

Still have questions?

If your question isn't answered here, please Contact Us.