Frequently Asked Questions


OnPrime TV Closure

We are sorry to announce the closure of the OnPrime TV service on the 30th November 2018. If you are an existing subscriber or still within your free trial period, please go to our Support Site for information on how to cancel the auto-renewal of your subscription.

Support

Already an OnPrime TV user and need support ?   Go to our Support Site.

Why OnPrime TV?

OnPrime TV is your gateway to some of the best foreign language entertainment, movies and news channels, live and over the internet.  All without a contract.  There are four different entertainment packs streaming live entertainment 24 hours a day, 7 days a week.

Is this service legal?

Yes, absolutely!  All the channels we offer are licensed by us so you can watch and enjoy with total peace of mind.

Is this service free?

We would love to be able to connect you to the TV you love for free, but unfortunately we can't!

We charge a monthly subscription for some channel packs, which is conveniently billed via your device, to make the TV you want available to you.

What do I need to watch OnPrime TV?

We don’t want anything stopping you from watching OnPrime TV, so you’ll need the following to make sure you can access OnPrime TV.  These are:

  • A supported connected device (see next answer)

  • 2.5Mbps minimum broadband download speed

  • A device specific ID

Which devices do you support?

  • Amazon Fire TV - All Amazon Fire TV and Fire TV Stick devices.

  • Amazon Fire Tablet - All Amazon Fire Tablet 2013 models and later.

  • Apple TV – 2nd, 3rd and 4th generation.

  • Apple iOS - iPad and iPhone universal app, requires iOS 8.0 or newer.

Countries we're available in

OnPrime TV is available in Europe for you to start watching now, in the following countries:

  • Italy

  • Germany

  • Spain

  • United Kingdom

Using OnPrime TV whilst travelling in the EU

OnPrime TV supports EU portability allowing you to use the app whilst travelling in EU countries. If you subscribe to channels within your home territory then you can watch those channels when you are temporarily in another country within the EU.

The navigation and channel line-up might vary depending on which EU country that you are visiting, so we recommend adding your subscribed channels to your favourites prior to departure to make them easy to find. Alternatively, you may find the missing channels via search (if your device allows this).

Viewing over 3G/4G on mobile devices

OnPrime TV supports viewing of content over 3G/4G networks when using a supported mobile device.  Please be aware this will use up data from your free data plan (if you have one), and you may incur significant charges from your mobile service provider.

Still have questions?

If your question isn't answered here, please Contact Us.